Fast IT Support. On-Site or Remote. Whenever You Need It.
Whether it is a quick fix over remote desktop or a hands-on visit to your office, Digitex is always just a call away. We provide responsive IT support across the Tri-State area with 15-minute remote response times and same-day on-site dispatch for emergencies.
Support That Comes to You, or Connects Instantly
Some IT problems can be solved in minutes over a remote session. Others need a technician on-site with the right tools. Digitex provides both, so your team gets the right type of support for every situation without delays.
Our remote support tools let us securely connect to any device in your organization within minutes. For issues that require a physical presence, we dispatch experienced technicians to your location across the Tri-State area.
Schedule a Support VisitTwo Ways to Get Help, One Team Behind Both
Every support request is handled by the same team of experienced technicians, whether they connect remotely or arrive at your door.
Remote Support
The fastest way to resolve most IT issues. Our technicians securely connect to your device, diagnose the problem, and fix it in real time. Most issues are resolved in a single session.
- Average 15-minute response time
- Screen-share and remote control
- Software troubleshooting and installation
- Email and account issues resolved fast
- Printer and peripheral configuration
- Available during business hours
On-Site Support
When the problem requires a physical presence, we send a technician to your location. Hardware failures, network issues, new installations, and infrastructure projects all get hands-on attention.
- Coverage across KY, OH, and WV
- Same-day emergency dispatch
- Hardware repair and replacement
- Network and cabling work
- New equipment installation
- Scheduled recurring visits available
IT Support That Actually Shows Up
No more waiting days for a callback. No more generic advice from someone who has never seen your setup. Digitex delivers real support, fast.
15-Minute Remote Response
Most remote support tickets are responded to within 15 minutes. Our team connects to your machine, diagnoses the problem, and resolves it while you watch.
Tri-State On-Site Coverage
We provide on-site support across Kentucky, Ohio, and West Virginia. When the problem needs hands-on attention, we dispatch a technician to your location.
Emergency Response Available
Server down? Network outage? Security incident? We offer priority emergency dispatch for critical situations that cannot wait for a scheduled visit.
Scheduled Maintenance Included
Regular on-site visits to inspect hardware, check network infrastructure, and perform preventive maintenance. We catch problems before they become emergencies.
Need IT Support Right Now?
Whether you need remote help in minutes or a technician at your door, Digitex has you covered. Reach out and let us solve the problem.
Emergency? Call us directly for priority dispatch.