Privacy Policy

Digitex (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at godigitex.com (the “Site”) or communicate with us. Please read this policy carefully.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out our contact form (name, email address, phone number, company name, and message).
• Send us an email or call us directly.
• Subscribe to communications or request information about our services.
• Opt in to receive SMS or voice communications from us.

Information Collected Automatically

When you visit the Site, we may automatically collect certain information, including:

• IP address, browser type, and operating system.
• Pages visited, time spent on the Site, and referring URLs.
• Device type and screen resolution.

This information is collected through standard web technologies such as cookies and server logs. We use this data to improve the Site experience and understand how visitors interact with our content.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information about our services.
• Send you relevant communications, including appointment reminders, service updates, and follow-ups, via email, phone, or SMS (with your consent).
• Improve and maintain our website and services.
• Analyze website usage to enhance the user experience.
• Comply with legal obligations and protect our rights.

3. SMS & Voice Communication Policy

Digitex may use Microsoft Teams Phone and related platforms to communicate with you via voice calls and SMS text messages. This section outlines our practices in accordance with applicable telecommunications standards and carrier requirements.

Consent & Opt-In

We will only send you SMS messages or contact you via voice calls if you have provided your express consent. Consent may be obtained when you:

• Submit your phone number through our contact form and agree to receive communications.
• Verbally consent during a phone call or in-person meeting.
• Reply with a keyword (e.g., “YES”) to confirm your opt-in to SMS messaging.

Consent to receive SMS messages is not a condition of purchasing any services from Digitex.

Types of Messages

If you opt in, you may receive SMS messages related to:

• Appointment confirmations and reminders.
• Service status updates and IT support notifications.
• Follow-up communications regarding your inquiry or open support tickets.
• Account or billing notifications.

Message Frequency

Message frequency varies based on your interaction with our services. You will not receive more than 10 SMS messages per month unless you are actively engaged in a support conversation. Recurring messages may be sent for ongoing service notifications.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Digitex is not responsible for any charges incurred from your carrier for receiving SMS or voice communications.

Opt-Out

You may opt out of SMS communications at any time by:

• Replying STOP to any SMS message you receive from us.
• Contacting us at hello@godigitex.com and requesting removal from SMS communications.
• Calling us directly and requesting to be removed.

After opting out, you will receive a one-time confirmation message. You will not receive any further SMS messages unless you opt in again. Opting out of SMS does not affect other communications (e.g., email or phone calls related to active services).

Help & Support

For questions about our SMS program, reply HELP to any message or contact us at hello@godigitex.com.

Voice Calls

Digitex uses Microsoft Teams Phone for outbound and inbound voice communications. Calls may be recorded for quality assurance and training purposes. If a call is being recorded, you will be notified at the beginning of the call. You may request that a call not be recorded, and we will accommodate your request.

Caller ID & Number Usage

Outbound calls and SMS messages from Digitex will display our registered business phone number. We do not use shared short codes. Our phone number is used exclusively for legitimate business communications and will never be used for unsolicited marketing without your consent.

4. Cookies & Tracking Technologies

Our Site may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect your experience on the Site.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who assist us in operating our website and delivering services (e.g., hosting providers, email platforms). These parties are contractually obligated to protect your data.
• Legal compliance: We may disclose your information if required by law, regulation, court order, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and communication records are retained for up to 24 months after your last interaction with us, unless a longer retention period is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Opt out of certain communications (see SMS Opt-Out above).

To exercise any of these rights, please contact us at hello@godigitex.com. We will respond to your request within 30 days.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@godigitex.com
• Website: godigitex.com/contact